Frequently Asked Questions
Everything you need to know about your Lily & Fox experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders may take 10-21 days depending on your location.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return unopened items for a full refund or store credit.
Are your beauty products cruelty-free?
Yes, Lily & Fox is committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase if you need to make any changes.