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Returns & Exchanges
At Lily & Fox, we want you to be completely in love with your beauty routine. If you are not satisfied with your purchase, you can return or exchange unopened items within 30 days of delivery.
1
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization code.
2
Prepare Your Package
Securely pack the unused items in their original packaging to ensure they remain protected during transit back to our warehouse.
3
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned products, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing